Terms of Service

Last Updated: November 20, 2025
Website: www.aimeemolien.com

INTRODUCTION

Welcome to Aimee Molien's website. These Terms of Service ("Terms") govern your use of my website and services. By accessing this website or purchasing my services, you agree to be bound by these Terms.

Please read these Terms carefully before using my website or services.
If you don't agree with these Terms, please don't use my website or purchase my services.
Questions? Contact me at aimee@aimeemolien.com.

DEFINITIONS

Throughout these Terms:

"I," "me," "my" refers to Aimee Molien
"You," "your," "client" refers to you, the user of this website, or purchaser of services
"Services" refers to coaching, consulting, workshops, training programs, DISC assessments, keynote speaking, and any other services I offer
"Website" refers to www.aimeemolien.com and all associated pages
"Content" refers to all text, images, videos, audio, documents, and other materials on this website

SERVICES OFFERED

I provide leadership development, AI integration consulting, DISC assessments, executive coaching, workshops, corporate training programs, and keynote speaking services.

My services include, but are not limited to:

DISC Assessment + AI Integration Debriefs
Saturday Leadership Labs (group workshops)
Executive Coaching (1-on-1 engagements)
Corporate Leadership Development Programs
Team Dynamics Workshops
Ministry Leadership Development Programs
Keynote Speaking
Digital resources and lead magnets

Specific details, pricing, and terms for each service are provided at the time of purchase or booking.

COACHING AND CONSULTING DISCLAIMER

Not Therapy, Medical, or Legal Advice

My services are educational and developmental. I am a certified coach (ICF ACC), certified leadership trainer (John Maxwell Team), and certified DISC consultant, not a licensed therapist, psychologist, psychiatrist, medical doctor, or attorney.

My services do not include and are not a substitute for:

Psychotherapy or mental health treatment
Medical diagnosis or treatment
Legal advice
Financial or investment advice
Any other licensed professional services

If you are experiencing:

Mental health issues (depression, anxiety, trauma, etc.)
Medical conditions
Legal problems
Financial difficulties requiring professional advice

Please seek appropriate licensed professionals. I am happy to provide referrals when appropriate.

No Guarantees of Results
While I am committed to providing high-quality coaching, training, and consulting services, I cannot and do not guarantee specific results.

Your success depends on many factors, including but not limited to:

Your commitment and effort
Your implementation of the strategies discussed
Your specific circumstances
External factors beyond either of our control

Testimonials and examples on this website represent individual experiences and are not guarantees of future results. Your results may vary.

Your Responsibility
You are responsible for:

Your own decisions and actions
Implementing insights and strategies from our work together
Seeking appropriate professional help when needed
Communicating openly and honestly during our sessions
Meeting your commitments (attending sessions, completing assignments, etc.)

BOOKING AND PAYMENT TERMS

Booking Services
When you book a service through my website (via Calendly, contact form, or other means), you are entering into a binding agreement to purchase that service under these Terms.

Payment
Payment Methods:
I accept payment via credit card, debit card, and other methods available through my payment processors (Stripe, Square, or PayPal).

When Payment Is Due:

DISC Debriefs: Payment due at time of booking
Workshops: Payment due at time of registration
Executive Coaching: 50% deposit to secure your spot, remaining 50% due at start of engagement (or payment plan as agreed)
Corporate Programs: 50% deposit to secure dates, 50% due at program start (or as specified in proposal/contract)
Keynote Speaking: 50% deposit to secure date, 50% due before event (or as specified in speaker agreement)

Payment Plans:
If a payment plan is offered and agreed upon, you must make all payments on time according to the agreed schedule. Failure to make timely payments may result in suspension or termination of services.

Pricing
All prices are listed in US dollars (USD) unless otherwise specified. I reserve the right to change pricing at any time. Price changes will not affect services already purchased or booked.

Taxes
You are responsible for any applicable taxes, duties, or other governmental fees associated with your purchase. I will collect sales tax where required by law.

CANCELLATION AND REFUND POLICY

DISC Assessment Debriefs
Cancellation/Rescheduling:

48+ hours notice: Reschedule for free or full refund minus $25 administrative fee
Less than 48 hours notice: $50 rescheduling fee or forfeit 50% of payment
No-show: No refund

Refunds:

If you cancel before taking the DISC assessment: Full refund minus $25 administrative fee
If you cancel after taking the assessment but before the debrief: 50% refund (assessment cost is non-refundable)

Workshops (Leadership Labs, Ministry Workshops)
Cancellation by You:

14+ days before workshop: Full refund minus $50 administrative fee
7-13 days before workshop: 50% refund OR transfer to future workshop
Less than 7 days before workshop: No refund, but you may transfer registration to a future workshop (one transfer allowed)
No-show: No refund, no transfer

Cancellation by Me:

If I must cancel a workshop due to illness, emergency, or insufficient enrollment:
You will receive a full refund OR
You may transfer to the next available workshop
I am not responsible for any travel or other expenses you may have incurred

Rescheduling:
If I must reschedule a workshop, you will be notified as soon as possible and given the option to attend the rescheduled date or receive a full refund.

Executive Coaching
Cancellation Before Coaching Begins:

If you cancel before the first session: Full refund minus $250 administrative fee (covers assessment and onboarding time)
If you paid a deposit: Deposit is non-refundable after 7 days

Cancellation During Coaching Engagement:

Coaching packages are non-refundable once the engagement has begun
If you must discontinue for extraordinary circumstances (medical emergency, etc.), contact me to discuss options on a case-by-case basis

Rescheduling Individual Sessions:

48+ hours notice: Reschedule for free
24-48 hours notice: Session may be rescheduled once; repeated late cancellations may result in forfeiture
Less than 24 hours notice or no-show: Session is forfeited with no makeup or refund

Corporate Programs and Team Workshops

Cancellation by Client Organization:
30+ days before program start: Full refund minus deposit (deposit is non-refundable)
15-29 days before program start: 50% refund
Less than 15 days before program start: No refund

Rescheduling:
Programs may be rescheduled with 30+ days notice at no additional charge (subject to my availability). Less than 30 days notice may incur rescheduling fees.

Scope Changes:
Any changes to program scope, participant count, or deliverables after contract signing may result in adjusted pricing.

Keynote Speaking
Cancellation by Event Organizer:

60+ days before event: Full refund minus deposit (deposit is non-refundable)
30-59 days before event: 50% refund
Less than 30 days before the event: No refund

Cancellation by Me:
If I must cancel due to illness or emergency, I will:

Provide as much notice as possible
Refund all payments in full OR
Offer a replacement date or a qualified substitute speaker (with your approval)
I am not responsible for event costs, lost revenue, or other damages

How to Request Cancellation or Refund
To cancel a service or request a refund, email me at aimee@aimeemolien.com with:

Your name
Service purchased
Date of service
Reason for cancellation (optional but helpful)

I will respond within three business days. Refunds will be processed within 10 business days to your original payment method.

INTELLECTUAL PROPERTY

My Content
All content on this website and in my services, including but not limited to text, graphics, logos, images, audio, video, worksheets, assessments, slide decks, curriculum, frameworks, and other materials, is owned by me (Aimee Molien) or my licensors and is protected by copyright, trademark, and other intellectual property laws.

You may not:

Copy, reproduce, or distribute my content without written permission
Modify, adapt, or create derivative works from my content
Use my content for commercial purposes without a license
Remove copyright or trademark notices from my materials
Claim my content as your own

You may:

View and download content for your personal, non-commercial use
Print worksheets and materials provided for your own development
Share links to my website (but do not copy the content)
Quote brief excerpts with proper attribution (e.g., "According to Aimee Molien...")

Workshop and Coaching Materials
When you purchase a workshop or coaching engagement, you receive a limited, personal, non-transferable license to use the materials provided for your own professional development.

You may not:

Share materials with others who did not purchase the service
Use materials to train others (unless you have a train-the-trainer license)
Resell or distribute materials
Post materials online or in shared drives accessible to non-purchasers

Violation of these terms may result in termination of services without refund and potential legal action.

Your Content
If you submit content to me (testimonials, feedback, questions, etc.), you grant me a non-exclusive, royalty-free, perpetual license to use that content for marketing and promotional purposes. I will not share content that identifies you without your permission.

Third-Party Content
Some content on my website may be licensed from third parties (e.g., John Maxwell Team content, DISC assessment materials, stock photos). These materials are subject to their respective owners' terms and conditions.

CONFIDENTIALITY

My Commitment to You
I treat all information shared during coaching, consulting, and training engagements as confidential. I will not disclose your personal information, business information, or the content of our sessions to third parties without your consent, except:

When required by law
When necessary to prevent harm to you or others
When using anonymized information for case studies or examples (with details changed to protect your identity)
When working with my own coach, supervisor, or professional advisors (who are also bound by confidentiality)

Your Commitment
If you participate in group programs (workshops, cohorts, corporate programs), you agree to:

Keep all information shared by other participants confidential
Do not disclose the identities of other participants outside the group
Create a safe space for open discussion
Respect the privacy and boundaries of others

Violating group confidentiality may result in removal from the program without a refund.

Limits of Confidentiality
I am not bound by therapist-client privilege or attorney-client privilege. In certain circumstances, I may be legally required to disclose information (e.g., a court order or a threat of harm).

RECORDING AND PHOTOGRAPHY

My Recording
I may record virtual sessions (coaching calls, workshops, webinars) for:

Quality assurance and improvement
Providing you with a replay
Training purposes (with identifying information removed)

If you do not wish to be recorded, please notify me in advance.

Your Recording
You may not record sessions (audio or video) without my explicit written permission. This includes coaching calls, workshops, webinars, and any other interactions.

Photography and Testimonials
If you participate in an in-person event, I may take photographs or videos for promotional purposes. If you prefer not to be photographed, please let me know.

I may request testimonials from you after services. You are never obligated to provide a testimonial. If you do provide one, you grant me permission to use it on my website, social media, and marketing materials.

LIMITATION OF LIABILITY

Disclaimer of Warranties
My website and services are provided "as is" and "as available" without warranties of any kind, either express or implied.
I do not warrant that:

My website will be uninterrupted, error-free, or secure
Any errors will be corrected
My services will meet your specific expectations or requirements
Results from my services will be achieved

Limitation of Damages
To the maximum extent permitted by law:
I shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

Loss of profits, revenue, or business opportunities
Loss of data or information
Personal injury or property damage
Emotional distress
Any other losses arising from your use of my website or services

My total liability to you for any claim arising from these Terms or my services shall not exceed the amount you paid me for the specific service giving rise to the claim.

Exceptions
Some jurisdictions do not allow the exclusion or limitation of certain warranties or damages. If these laws apply to you, some or all of the above limitations may not apply, and you may have additional rights.

INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Aimee Molien and any affiliates, contractors, or agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from:

Your use of my website or services
Your violation of these Terms
Your violation of any third-party rights
Any content you submit to me
Your negligence or misconduct

DISPUTE RESOLUTION

Informal Resolution
If you have a dispute or complaint regarding my services, please contact me at aimee@aimeemolien.com. I am committed to resolving issues fairly and promptly. Most concerns can be resolved through direct communication.

Mediation
If we cannot resolve a dispute informally, we agree to attempt mediation before pursuing arbitration or litigation. Mediation will be conducted by a mutually agreed-upon mediator in Abilene, Texas, or virtually.

Arbitration
If mediation is unsuccessful, any dispute arising from these Terms or my services shall be resolved by binding arbitration in accordance with the rules of the American Arbitration Association. Arbitration will take place in Abilene, Texas, or virtually.
You agree to waive your right to a jury trial and to participate in a class action lawsuit.

Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law provisions.

Jurisdiction
For any matters not subject to arbitration, you consent to the exclusive jurisdiction of the state and federal courts located in the United States, Texas.

WEBSITE USE

Acceptable Use
When using my website, you agree not to:

Use the website for any unlawful purpose
Attempt to gain unauthorized access to any part of the website
Interfere with or disrupt the website or servers
Upload viruses, malware, or other harmful code
Collect or harvest information about other users
Use automated systems (bots, scrapers) to access the website
Impersonate any person or entity
Post false, misleading, or defamatory content
Violate any applicable laws or regulations

Account Security
If you create an account on my website (for courses, memberships, etc.), you are responsible for:

Maintaining the confidentiality of your login credentials
All activity that occurs under your account
Notifying me immediately of any unauthorized use

Third-Party Links
My website may contain links to third-party websites. I am not responsible for the content, privacy practices, or terms of those websites. Use them at your own risk.

Availability
I strive to keep my website available 24/7, but I do not guarantee uninterrupted access. The website may be unavailable due to maintenance, updates, or circumstances beyond my control.

ELECTRONIC COMMUNICATIONS

By using my website or services, you consent to receive electronic communications from me, including:

Email newsletters (if you subscribed)
Service confirmations and receipts
Appointment reminders
Important updates about your services
Marketing communications (you can unsubscribe at any time)

These electronic communications satisfy any legal requirement that communications be in writing.

TERMINATION

Termination by You
You may stop using my website at any time. To cancel services, see the Cancellation and Refund Policy above.

Termination by Me
I reserve the right to suspend or terminate your access to my website or services at any time, with or without notice, for any reason, including but not limited to:

Violation of these Terms
Non-payment
Abusive, disrespectful, or inappropriate behavior
Conduct that I determine is harmful to me, other clients, or my business
Requests for services outside my scope of practice
Circumstances where I believe the coaching/consulting relationship is no longer productive

If I terminate services due to your violation of these Terms or inappropriate conduct, you will not receive a refund.

If I terminate services for other reasons (e.g., I determine I'm not the right fit for your needs), I will provide a prorated refund for unused services.

Effect of Termination
Upon termination:

Your right to use my website and services ends immediately
You must stop using any materials provided to you
Provisions that should survive termination (confidentiality, intellectual property, limitation of liability, indemnification, dispute resolution) will remain in effect

CHANGES TO THESE TERMS

I may update these Terms from time to time. When I make changes:

I'll update the "Last Updated" date at the top
For significant changes, I may notify you by email or a prominent notice on my website
Continued use of my website or services after changes constitutes acceptance of the new Terms

I encourage you to review these Terms periodically.

SEVERABILITY

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

ENTIRE AGREEMENT

These Terms, together with my Privacy Policy and any service-specific agreements (proposals, contracts, etc.), constitute the entire agreement between you and me regarding your use of my website and services. These Terms supersede any prior agreements or communications.

WAIVER

My failure to enforce any right or provision of these Terms shall not be considered a waiver of that right or provision. Any waiver must be in writing and signed by me.

ASSIGNMENT

You may not assign or transfer these Terms or your rights under them without my written consent. I may assign my rights and obligations under these Terms without restriction.

CONTACT INFORMATION

If you have questions about these Terms or my services, please contact me:
Aimee Molien
Email: aimee@aimeemolien.com
Website: www.aimeemolien.com
Location: [City, State, USA]

ACKNOWLEDGMENT

By using my website or purchasing my services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.